Terms & Conditions

MWire Labs (“we”, “us”, “our”) operates the website www.mwirelabs.com (“Site”) and provides software, AI, and related digital services (“Services”). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our Site or Services.

By accessing or using the Site, you consent to the practices described below.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Company name

1.2 Automatically Collected Information

When you interact with our Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and analytics
• Referring URLs
• Cookies and similar tracking technologies

1.3 Data Uploaded to Our Services

If you use our products (e.g., form builder, chatbots, AI services), we may process:

• Form responses
• Files you upload
• Chat logs or intent training data
• Metadata

We do not claim ownership over your data. We only process it for providing and improving the Services.

2. How We Use Your Information

We use your information to:

• Provide, manage, and maintain our Services
• Respond to inquiries and support requests
• Improve performance, user experience, and features
• Send essential notices (service updates, account alerts)
• Send marketing emails (only if you opt in)
• Ensure security, detect fraud, and enforce our Terms & Conditions
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, analytics (like Google Analytics), and log files to:

• Improve website performance
• Understand usage patterns
• Provide a better user experience

You can disable cookies through your browser settings, but some features may stop working properly.

4. Sharing & Disclosure

We do not sell your personal information.

We may share information with:

• Service providers (hosting, email, analytics, payment processors)
• Business partners when required to deliver a feature
• Legal authorities if required under law
• Successors in case of acquisition, merger, or restructuring

All third parties are required to follow confidentiality and data-security obligations.

5. Data Storage & Security

We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is 100% secure, and we cannot guarantee absolute protection.

Data may be stored in servers located inside India or in other countries depending on our hosting provider.

6. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access to your personal data
• Request corrections or updates
• Request deletion (“right to be forgotten”)
• Withdraw consent for marketing emails
• Request a copy of your data

To exercise these rights, email us at connect@mwirelabs.com.

7. Retention

We retain your information only as long as necessary for:

• Providing the Services
• Legal or regulatory requirements
• Business continuity and dispute resolution

You may request deletion at any time.

8. Children’s Privacy

Our Site and Services are not intended for children under 13.
We do not knowingly collect personal data from minors.
If we learn that we have collected such data, we will delete it immediately.

9. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the privacy practices of those third-party sites.
We recommend reviewing their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a new “Last Updated” date.
Your continued use of the Site after changes signifies acceptance.

11. Contact Us

If you have questions, concerns, or privacy requests, contact:

MWire Labs
connect@mwirelabs.com